88 Gender Matters night, and could be vulnerable to attack and harassment. The call center I work in is located in an isolated business area, just like many other call centers, away from public transport. Most call centers have sleeping quarters. There is also a shuttle bus to ferry employees from office to drop off points in the transport route. Call center staff have no influence over the working hours and shift, which are announced often at the last minute. (52) Night workers are exposed to greater risks compared to day time workers. These risks include potential danger and difficulty in availing themselves of transport services; effects on health and body rhythms in terms of sleep and nourishment; deprivation in socialization opportunities like attending family and other social gatherings; among others (Sibal 2010 citing Soriano 1985). Safety measures and other arrangements should be put in place to address the specific concerns of women, such as security guards to accompany employees to where they take their rides, arrangement with taxi companies, and shuttle services. Pregnant women should be exempted from night shifts. Call center establishments should provide resident physicians for pregnant women, breastfeeding areas and daycare facilities. Amante’s 2008 study shows that there is no significant difference in the work shift distribution of single and married BPO employees. In his survey, married employees (27.3 percent) who said their work schedules changes frequently are significantly greater in proportion compared to single employees (15 percent). He did not specify the gender of these married workers. Married women who work at night would necessarily have to sleep and rest during the day. Hence, it is important to look into the implications of this arrangement on the allocation of domestic and family work. Does a woman worker’s night shift lead to a reversal of gender roles at home? A key feature of interactive service work is the projection of a specific set of emotions prescribed by the organization and embodied in the rules of employment. Employees are expected to appear happy, nice and glad to serve the customers in spite of any private misgivings they may have (Pico 2006). A call center agent