Domingo-Cabarrubias 95 Pico, E. T. 2006. Employment in the Philippine contact center and business outsourcing industry: issue and concerns. Philippine Journal of Labor and Industrial Relations 26, nos. 1-2, 123-142. Pineda Ofreneo,Rosalinda and Jeanne Frances I. Illo. 2002. Carrying the Burden of the World. Quezon City: UP Center for Integrative and Development Studies. Pineda-Ofreneo, Rosalinda. 2005. Women and Work. Quezon City: University of the Philippines. Pineda Ofreneo, Rosalinda. P. 2005. “Globalization, Gender, Employment and Social Policy: Comparing the Philippines and Japanese Experience.” Review of Women's Studies 15, no. 2, 90-109. Philippine Daily Inquirer. 2010. “It’s official: PH bests India as No. 1 in BPO.” December 4 (p. A8). May also be retrieved from http://news info.inquirer.net/inquirerheadlines/nation/view/20101204-306912/Itsofficial-PH-bests-India-as-No-1-in-BPO. Accessed on June 29, 2012. San Jose, Wenceslao A. 2007. Tempus Fugit - Call Centers and BPOs: Employee Voice, Attrition and Development in the Time of Starbucks and Cappuccino. Quezon City: Central Books. Sharma, Vandana and Shama Lohumi. 2010. “Burnout in Relation to Motivational Needs of Workers in Business Process Outsourcing.” Pakistan Journal of Psychological Research 25, no. 1, 45-55. Sibal, Jorge V. 2010. “Strengthening Offshoring in the Philippines: Issues and Concerns.” UP Forum. http://www.up.edu.ph/upforum. phpi=67&pg=99. Accessed February 11, 2011. Sibal, Jorge V., Maragtas S.V. Amante and Maria Catalina Tolentino. 2006. “Globalization and Changes in Work & Employment Condi tions in the Philippines.” Retrieved from https://www.kli.re.kr/Attach File/emategw/seminar/63BF8D8B5F7E13434925727D001B2846/8Philippine.pdf