90 Gender Matters et al. (2007) also remarked: For CC agents, work is done mostly at night. Compensation is generally twice or even thrice the statutory minimum wage, with outstanding cyber tele-marketers earning 4-5 times more. With so much disposable income, CC/BPO dress up, smoke, drink and behave outside their offices like yuppies on the move. Some even speak non-stop English in public. The CC/BPO employees appear like a separate or a distinct class unto themselves (Ofreneo et al. 2007, 539). All these changes potentially challenge gender identities and gender roles. All in all, majority of the available literature on the effects of BPO or call center work on women do not elaborate on the effects or gendered impact of call center work on women and the implications of such work on gender relations and gender division of labor. There are studies, however, which point out that women are particularly affected by conflicts between working hours and the demands of task performance, and domestic, family and social responsibilities and expectations. To date, there have been no indepth studies conducted about the effects of call center jobs on the gender relations and gender division of household labor. A more exhaustive research that includes the experiences of women in the domestic sphere, in relation to their call center jobs, can enrich the literature on the impact of call centers on women. Recommendations Conflicts between working hours and domestic, family and social responsibilities and expectations, are among the cited difficulties that women call center workers face. As related by Asuncion (2008) married women usually resign from their company after reporting for work for a few weeks due to the demands of work at home and in the company. Government policies on workers’ rights and welfare should therefore give enough emphasis on the workers’ work-life family balance, exploring ways to address the limited

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