32 - Integrating Climate into our Strategy Reducing Our Manufacturing Customers’ Energy Bills To meet the needs and expectations of our customers from the manufacturing sector, we constantly expand our services offering and develop the most effective solutions to manage energy use. To help us do this, we rely on the expertise of TENAG, our German joint venture, and of recently acquired BHC Energy in France. We offer customers solutions to perform energy audits, deploy energy management systems and develop their employees’ skills in these areas. Since 2011, our solutions have reduced our French customers’ energy use by 10 TWh a year and have cut €150 million off our German customers’ energy bills1. 1 In Germany, reductions in our industrial customers’ consumption range from 2% a year for a water supplier to 3% a year for a chocolate maker, a pharmaceuticals producer and a flat glass manufacturer to 5% a year for a textile company and up to 13% a year in the agrifood sector. MORE THAN 80 PRODUCTS AND SERVICES HAVE EARNED THE TOTAL ECOSOLUTIONS LABEL Under this program, we develop innovative solutions that outperform the market standard in terms of environmental and health impact. In 2015, sales of Total Ecosolutions products and services avoided 1.7 million tons of carbon emissions across the entire life cycle, or the equivalent of the annual emissions of nearly 190,000 Europeans2. 2  ource: Eurostat: 2013 Greenhouse Gas Emissions S Per Capita, EU-28. Offering Eco-Efficient Products and Services Around 85% of greenhouse gas emissions associated with oil and gas occur when finished products are used. That’s why helping our customers reduce their energy use is a key focus of our efforts to curb emissions. One way we aim to achieve this is through an array of sustainable transportation solutions: New Product Ranges to Improve Fuel Efficiency Two years of R&D went into developing TOTAL EXCELLIUM Next Generation fuels. Using these fuels keeps engines cleaner, reducing air pollutant and carbon emissions. The entire lineup has been awarded the Total Ecosolutions label. The Fuel Economy lubricant range improves fuel efficiency by decreasing friction between engine parts. We are also developing lubricants that incorporate biocomponents to deliver enhanced performance. Materials to Make Vehicles Lighter We develop polymers using proprietary processes and formulations to provide manufacturers with cutting-edge materials. Polypropylene body parts trim 100 kilograms off the weight of a standard vehicle, reducing fuel consumption by 0.4 liters per 100 kilometers and carbon emissions by 10 grams per kilometer. Partnerships to Promote New Forms of Transportation Attitudes, behaviors and use are changing fast, driven by the spread of new technologies and the sharing economy. We believe in the importance of this transformation and are teaming up with top-ranked players in the transportation sector. One example is our partnership with the French start-up BlaBlaCar, a global leader in ride sharing.

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