The presence of the investment should not have caused the strife between community members, or among communities in the same locality. Groups must not have been pitted against one another during the company’s attempt to win over more influential decision-makers. Decisions of one or several subgroups should not be considered as definitive, if these run contrary to considerations of other equally-affected clusters. There should be no preferential treatment over some groups in the community over others during consultations, in workers and employees, in benefit-sharing, and in providing apt protections and remedial measures to grievances. (6 points) Indicator 18. No community leader or member was physically and psychologically harmed, or harassed legally/criminalized by the investor/company. Investors should engage peacefully and constructively with community members or leaders who may strongly oppose the investment during the negotiation stage and as the company proceeds with its operations. Companies must offer options for resolve and/or compromise, instead of resorting to the use of intimidation, force and violence to rid the community of opposing opinions. (6 points) REMEDY Indicator 19. The investing company has available, accessible, and userfriendly grievance mechanisms. Should conflicts arise, companies must have institutionalized means of addressing them in a swift, transparent, and just manner. Localized and affordable grievance mechanisms must be available to all stakeholders who may be affected by the investments. Responding to conflicts and concerns should begin with an accessible complaints desk, and must continue on to systematic monitoring of complaints until the enforcement and observance of resolutions reached by conflicting parties. Rights holders ought to be able to understand and follow the processes involved in these mechanisms easily. Grievance mechanisms must be reflected in companies’ investment and management policies and contracts. (5 points) Indicator 20. Communities displaced by the investor/company were provided with safe relocation, just compensation, restitution, and/or rehabilitation. Appropriate remedies must be implemented to address negative effects of the investment. In cases where families or communities had to vacate the area in question because of the investment, the company must provide compensation and relocation, if it can no longer facilitate the return of the families into their ANGOC and KPA 95