Are Corporate Redress/Response Mechanisms14 Satisfactory? W ith webcams, mobile phones, blogging sites and social networking platforms all implicated in technology-related VAW, an important question of the research has been whether corporate redress/response mechanisms exist and whether they are effective in preventing and stopping technology-related violence. In this research, we mapped the policies of three national telecommunications companies: the Philippine Long Distance Telephone (PLDT) Company, Smart Communications, and Globe Telecommunications, as well as four international social media platforms: Facebook, Yahoo, Instagram and Wordpress. Telcos, internet service providers and website hosts prohibit users from using their services and facilities for unlawful, illegal, harmful activities. These range from using language that are abusive, defamatory, vulgar, obscene, libelous, to uploading of materials, either video or photo, or text of the same nature. They also warn against harassment and bullying. The prohibitions are found in their Terms and Conditions (TOC), and users and other customers are required to agree with these terms when they avail themselves of the services and facilities. For sites that are interactive such as those with chat services and comments sections, they usually have Community Guidelines. Data preservation policies are time-bound and therefore restrictive. Instagram, which has a large penetration in the Philippines, has a child-protection policy but no specific provisions for VAW. At most, there are sites, like Wordpress. com that filter“mature contents”, such as nudity and sexually explicit images. Mature contents are flagged and excluded from public areas of the service. Some potentially identifiable personal information is also collected with assurance that this will be confidential and not disclosed to the public. There are click buttons for reporting abuses and scams. Facebook, for example, has it in the home page of the account owner. Apart from report abuse buttons, there are some sites that have complaint mechanisms or procedures, but it usually takes tedious navigation of the site before one can reach the page. Filipino netizens often do not want to endure long and tedious navigation especially when the internet connection is not very reliable. 14 Corporate response mechanisms: This shall refer to remedies provided by internet intermediaries e.g. internet service providers, search engines and portals, data processing and web hosting providers and participative networked platforms such as complaint mechanisms, corporate user policies, etc. This could be as simple as having a “report” or “block” option for users, or as extensive as collaboration with law enforcement agencies in providing information for prosecuting cases or obtaining restraining or protective orders, etc. <End Violence: Women’s Rights and Safety Online> 17

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