Are Corporate Redress/Response Mechanisms14 Satisfactory?
W
ith webcams, mobile phones, blogging sites and social networking platforms all
implicated in technology-related VAW, an important question of the research
has been whether corporate redress/response mechanisms exist and whether they
are effective in preventing and stopping technology-related violence.
In this research, we mapped the policies of three national telecommunications
companies: the Philippine Long Distance Telephone (PLDT) Company, Smart
Communications, and Globe Telecommunications, as well as four international social
media platforms: Facebook, Yahoo, Instagram and Wordpress.
Telcos, internet service providers and website hosts prohibit users from using their
services and facilities for unlawful, illegal, harmful activities. These range from using
language that are abusive, defamatory, vulgar, obscene, libelous, to uploading of
materials, either video or photo, or text of the same nature. They also warn against
harassment and bullying. The prohibitions are found in their Terms and Conditions
(TOC), and users and other customers are required to agree with these terms when
they avail themselves of the services and facilities. For sites that are interactive such
as those with chat services and comments sections, they usually have Community
Guidelines.
Data
preservation
policies are
time-bound
and therefore
restrictive.
Instagram, which has a large penetration in the Philippines, has a child-protection
policy but no specific provisions for VAW. At most, there are sites, like Wordpress.
com that filter“mature contents”, such as nudity and sexually explicit images. Mature
contents are flagged and excluded from public areas of the service.
Some potentially identifiable personal information is also collected with assurance
that this will be confidential and not disclosed to the public. There are click buttons
for reporting abuses and scams. Facebook, for example, has it in the home page of
the account owner. Apart from report abuse buttons, there are some sites that have
complaint mechanisms or procedures, but it usually takes tedious navigation of the
site before one can reach the page. Filipino netizens often do not want to endure
long and tedious navigation especially when the internet connection is not very
reliable.
14
Corporate response mechanisms: This shall refer to remedies provided by internet intermediaries e.g. internet
service providers, search engines and portals, data processing and web hosting providers and participative
networked platforms such as complaint mechanisms, corporate user policies, etc. This could be as simple as having
a “report” or “block” option for users, or as extensive as collaboration with law enforcement agencies in providing
information for prosecuting cases or obtaining restraining or protective orders, etc.
<End Violence: Women’s Rights and Safety Online>
17
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