provider for HIV-related services, the organization has to respond as fast as possible to the
challenges posed by the "new normal" situation. In the wake of two pandemics – HIV and
COVID-19, our resilience and passion have prevailed by innovating programs to continue
serving our clients. We quickly shifted our services online. This way, every client can properly
observe COVID-19 pre-assessment and physical distancing while ensuring safe engagements
with our friendly volunteers and staff for their needs.
At the onset of the community quarantine, LoveYourself launched Xpress for medicine
refills, iCON for consultation, acXess for ambulatory services, SelfCare for introducing HIV
self-screening, and Booking for an online appointment system. We see these recent hurdles
as opportunities for us to grow and go the extra mile for and with our stakeholders and partners
because addressing HIV does not stop even with COVID-19. We cannot let our community,
especially our largest supporter - the LGBTQIA+ community, build their anxieties, fears, and
doubts just because COVID happened. We are mostly concerned for our people living with
HIV (PLHIV) clients, some of whom are LGBTQIA members. Because of their
immunocompromised condition, they needed extra care. Now more than ever, they needed
our support.
II. Rainbow Stories: Stigma and Discrimination
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