Domingo-Cabarrubias 93
Hence, there is still no substitute for creating meaningful jobs
for our people, where they wouldn’t have to turn their worlds upside
down to service other people in other parts of the world. Whatever
positive outcome that the call industry may have contributed, at
least with respect to availability of employment and transformed
gender dynamics within homes, this should not blind us to the
whole picture of inequality and exploitation that brought the call
center companies in our country in the first place. These foreign
companies are here precisely because our government has sacrificed
our workers’ humane conditions as a bargaining leverage for enticing
foreign capitalists. These foreign companies are here precisely to
exploit these workers in order to accumulate more profits.
Our fight for women’s equality, therefore, should also be a
fight for humane working conditions, and a fight against all forms
of inequality, oppression and exploitation.
References
Aldea, Merian, and Gina Rose Chan, Jane Ebarle, Julie Taňada, J. (n.d.).
“Call Center – Boon or Bane?: A Study of Women Related Issues and
Challenges in the Call Center Industry.” Quezon City: Department of
Women and Development Studes. (Included in the Compilation of
Best Papers (2007-2009), College of Social Work and Community
Development, UP Diliman, Quezon City.)
Amante, Maragtas S.V. 2008. Outsourced Work in Philippine BPOs - A
Country Case Study (Final Report). Quezon City: UP SOLAIR.
Asuncion, Ronahlee A. 2008. “Call Center Agents' Commitment and
Wilingness to Stay: A Review.” People Manager Journal 281, 19-24.
Bain, Peter and Aileen Watson, Gareth Mulvey, Phil Taylor and Gregor
Gall. 2002. “Taylorism, targets and the pursuit of quantity and quality by call centre management.” New Technology, Work and Employment
17, no. 3, 170-185.
Bain, Peter and Phil Taylor. 2005. “India calling to the far away towns:
the call center labor process and globalization.” Work, Employment and
Society 19, no. 2, 261-282.
Belt, Vicki, Ranald Richardson and Juliet Webster. 2002. “Women, social
skill and interactive service work in telephone call centers.” New Technology, Work and Employment 17, no. 1, 20-34.
Beneria, Lourdes. 2003. “Markets, Globalization and Gender.” In
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