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including feedback from those for whom the mechanism is intended (and not
just those who have actually used it)—are important in helping to interpret
these kinds of data accurately.
QUESTIONS TO ASK
How does any grievance mechanism we have in place measure up against these
criteria?
How can we solicit the views of the intended users of the mechanism on how well
it measures up?
Can any gaps we identify be addressed through adjustments to what we have in
place or is there merit in redesigning a new process? If the latter, can we involve
representatives of the intended user groups (affected stakeholders) in the design?
What long-term measures should we have in place to assess the mechanism’s
ongoing effectiveness?
How confident are we of how to interpret quantitative data on its performance and
how might this be complemented by qualitative measures?
D. ISSUES OF CONTEXT
GUIDING PRINCIPLE 23
In all contexts, business enterprises should:
(a) Comply with all applicable laws and respect internationally recognized
human rights, wherever they operate;
(b) Seek ways to honour the principles of internationally recognized human rights
when faced with conflicting requirements;
(c) Treat the risk of causing or contributing to gross human rights abuses as a
legal compliance issue wherever they operate.
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