94 Gender Matters Gender, Development and Globalization: Economics as if All People Mattered. London: Routledge. Bool, Arlene C. and Jonathan P. Sale. 2010. “Turnover and Voice in Philippine Call Centers.” Philippine Journal of Labor and Industrial Relations 30, nos. 1-2. Retrieved from http://xa.yimg.com/kg/ groups/22066432/1231795069/name/Bool.Accessed on August 11, 2012. Cabrera-Balleza, Mavic. 2005. “Gendered, Wired and Globalized - Gender and Globalization Issues in the New Information and Communication Technologies.” Review of Women's Studies 15, no. 2, 140-154. Deery, Stephen J., Roderick D. Iverson and Janet T. Walsh. 2010. “Coping Strategies in Call Centres: Work Intensity and the Role of Coworkers and Supervisors.” British Journal of Industrial Relations 48, no.1, 181-200. Dizon, Vanessa Amor L. and Angela Gerone R. Gregorio. 2010. Wellbeing of single young adults working as call center agents: an exploratory study. Undergraduate thesis. University of the Philippines, Diliman, College of Home Economics. Domingo-Cabarrubias, Leavides. 2012. Interrogating gender dynamics within the households of women call center workers. Master’s thesis, University of the Phillippines, Diliman, College of Social Work and Community Development. Lu, Jinky Leilani. 2009. “Effect of Work Intensification and Work Extensification on Women's Health in the Globalised Labour Market.” Journal of Internationl Women's Studies 10, no. 4, 111-126. Lu, Jinky Leilani. 2008. “Elaborating the Ideological and Structural Content of Women's Work in a Globalized Economy.” Journal of International Women's Studies 10, no. 2, 107-119. Manegdeg, Reynold Ferdinand G. 2007. Study of Call Center Agents' Commitment and Willingness to Stay.” Master’s Thesis. University of the Philippines, Diliman, School of Labor and Industrial Relations. Ofreneo, Rene E., Christopher Ng, and Leian Marasigan-Pasumbal. 2007. “Voice for the Voice Workers: Addressing the IR Concerns in the Call Center/BPO Industry of Asia.” The Indian Journal of Industrial Relations 42, no. 4, 534-557. Palatino, Raymond. 2009. Privilege Speech delivered on August 17 at Philippine Congress. Online article can also be found at http://kabata anpartylist.com/blog/the-call-of-call-centers/. Accessed on March 21, 2012. Patel, R. 2010. Working the Night Shift: Women in India's Call Center Industry. Stanford: Stanford University Press.