Documentation on GBV Mapping Commission on Human Rights (CHR) Region _ major challenges were the inability to secure attendance and the difficulty to file a counter affidavit. Atty. Sabaybay shared that even video conferences were not reliable because it was not clear due to slow internet connection and power interruptions guidelines were not conveyed properly. In the case of CSWDO, the provisions on social services are a bit restricted especially on case conferences because operations were limited to window transactions only and the personnel cannot even distinguish client expressions due to the masks that they were wearing. The fact finding was on a house to house basis. Regarding the best practices of the CSWDO, Serdeño emphasized that their social workers were on call 24/7 during the pandemic and even until now. There was also the Iriga City Crisis Intervention Center which served as a temporary shelter for their clients. This was confirmed, too, by the Public Attorney’s Office and the City Prosecutor’s Office because even if their offices were closed but the delivery of their services were not interrupted even during the ECQ. As to the flow of case management, according to the City Prosecutor’s Office, if the case comes from the PNP that will definitely be elevated to them once the case was already filed to the PNP. While the PAO, created a Facebook account that can refer cases to regional, provincial offices and forwarded to district offices. CSWDO said it depends on where the GBV was committed. If it were on a barangay level, it would pass through the VAWC and since it is functional, it can be settled there. But we recognize the need for capacity building that will equip the persons handling GBV related cases even the police assigned in the WCPD (PNP). There is also a need for psychosocial intervention like counseling. Avila pointed out that based on the sharing, there were no interruption of services during the ECQ. It did not matter whether it is ECQ or GCQ because there was a ready template on what to do. Service providers were on call but cases may have decreased because maybe it was the first time that the family was complete during the start of the ECQ and in June, when they started losing their money and other resources, the conflicts started. Monsalve of San Miguel, Iriga City, said their services is 24/7 and we were able to confirm it because of the quarterly report and it was discussed during the regular meeting about VAWC because the member in-charge who was a member of KALIPI. The services were not interrupted and there was no difficulty on their part. There was no case filed during the ECQ. BPO was explained to them and understood and there were no problems encountered. 8