Land Acquisition, Resettlement and Rehabilitation Policy, 3rd edition (2006) 1. The PAPs will lodge their grievances by writing to the Resettlement Implementation Committee (RIC) for immediate resolution. 2. If the complaint is not satisfactorily resolved in 15 days or the PAP does not receive any response from the RIC, the PAP can forward the complaint to or file an appeal at the DPWH Regional Office (RO). 3. If the complaint is not satisfactorily resolved in 15 days or the PAP does not receive any response from the DPWH RO, the PAP can file a legal complaint in any appropriate Court of Law. The information campaign will be carried out by the IBRD-PMO with the support of ESSO, the Regional Offices and District Engineering Offices and will be implemented through community meetings and leaflets according to the following specifications: 1. Community Meetings. Community meetings to be organized in sufficient number and at the appropriate location and time so as to allow the potential participation of all PAPs or their authorized representatives. In the course of the meetings DPWH personnel will explain the reasons for the meeting and will provide the information detailed above. PAPs will be free to ask for clarification and to propose procedures that may facilitate the implementation of the compensation program. When necessary DPWH will provide the PAPs with transportation to reach the meeting venue. At each meeting the numbers and names of the participants will be recorded and minutes of the discussions will be taken by DPWH. 2. Leaflets. A leaflet, printed in the language understandable to the PAPs, providing a statement of purpose, project details and clearly indicating the information listed above to be distributed by the DEOs to each PAP. Additional copies of the leaflet will be distributed during the community meetings. It will also be posted in enlarged poster form in strategic locations like the municipal, city and barangay halls. The women, children, and elderly who are among the PAPs shall likewise be consulted and mobilized to participate in the consultation meeting and discuss with them the socio-cultural implication of the Resettlement Action Plan. To ensure that the DPWH District Engineering Offices fully understand the purposes and mechanisms of the information campaign, workshops on the matter shall be organized and conducted at the DPWH Central Office in Manila or in the DPWH Regional Offices as maybe necessary. Representatives of DEOs affected by the project component shall be the main participants in these workshops. Environmental and Social Services Office Department of Public Works and Highways March 2006, Revised October 2006 32