- 2. 3. 4. 5. The branch conducts information and coverage drives/caravans, two such areas where they conducted these were Sinawilan and Kapatagan in Digos City. They have been successful in getting members from these activities, but the problem is sustaining the payments. - Being that they also target the informal sector as a source of membership, the branch does a lot of campaigns to promote regular contributions. Ms. Gopo even went as far as to write personal letters to the members of certain locales. She also creates slogans to remind members to regularly update their contributions. - No data on amount of collection versus amount of payout. - Average collection of Digos branch is around 25M to 26M per month. In 2018 they collected around 287M total. Steps that the branch takes to ensure that their members continually enjoy the benefits. - Regular information drives and follow-up with members. - Encourage leaders of organized groups to be force-multipliers of SSS to ensure that their members are updated in their payments. - Since the new SS laws (Maternity Act, SS Charter, etc.) don’t have an IRR yet, they cannot discuss it with their members for the meantime. Only the changes in the contribution rate are being disseminated. - Kaltas-Collect Program: for job-orders in LGUs who cannot avail of benefits like GSIS. Currently implemented in 11 municipalities in Digos. The LGU facilitates the payments and the job-orders are listed under the self-employed membership. As this is not mandatory, some LGUs give shares in the contributions. - Strengthen PACD (Public Assistance and Complaints Desk) in SSS offices to improve service delivery. - Increase collection thru better service delivery and follow-up with delinquent employers. What are the key performance indicators in the region? - Coverage, Collection, and Service Delivery (Ms. Gopo is not in liberty to give the specific data of these 3 indicators) - Charters in the SSS offices outline the process flow and how long does it usually take for service to be rendered. What are the challenges that the branch face in the realization of its mandates? - The service area is too big, not in terms of constituency, but in land size. The service area is vast and rural. The office itself in Digos is also small in relation to the number of members. - There are areas (Malita, Balut Island) that are quite hard and perilous to reach except on choice conditions (must consider time, winds, advice from coast guard, etc.) - Increasing number of members but employee numbers are not growing in line with it. This affects quality of service delivery. - Delinquent employers, although in the region there is a relatively small number. (less than 1000) They follow-up the contributions of these employers thru the condonation program. Strategies per branch with regards to increasing coverage. - Strengthen Kaltas-Collect and AlkanSSSya program - Stengthen information drives and coverage caravans - Reaching out to organized groups to facilitate membership coverage. - Linking with LGUs to facilitate coverage of their constituency. 68