Atty. Tugade of PAO: Legal assistance, however there is no witness protection provided by the agency Dr. Santos of Pangasinan State University: Counseling and financial assistance (Atty. Anna Leah of CHR asked questions on different fees and the actual fee on protection order, and is mediation fee really cost five hundred pesos and Atty. Tugade said that for PAO client, all fees are free and 500 pesos for protection order the standard fee. In addition, Atty. Anna Leah Commended the Province of Pangasinan because of their best practice-the Pangasinan Crisis Intervention Center (PCIC) which was certified by the Philippine Commission on Women (PCW) as a Local Learning Hub, the first in the Region) At which point in the process of GBV intervention do women often exit the formal helping system of the service provider? All of the agencies invited for the FGD answered that when the client exits…. On Question # 4 Documentation When does documentation of GBV complaints start? Atty. Tugade of PAO: The complaint starts upon contact with the agency Mr. Paragas of the Provincial Legal Office: The complaint starts with the routing slip issued by the administration office Atty. Evangelista of the Office of the Mayor: It starts upon filing of case to the PNP Ms. Santos of MSWDO-Lingayen: When the complainant goes to the agency and recording and signing take place. (CHR asks the sample form which were used for documentation. Agencies may send the said copy both soft and hard to the CHR e-mail address.) How are these information filed and stored? How long will they be kept on the average? Does the agency have an electronic database for the cases? Mr. Paragas of the Provincial Legal Office: The office follows a process when a certain file is requested. 10 | Page