ii.Provide mechanisms to address queries or complaints from PWDs with regard to discount and VAT exemption on professional fees; and iii. Inform in writing, copy furnished the aggrieved party, the necessary sanction for the health professionals who refuse to grant the proper discount and VAT exemption. c. Drugstores and other licensed establishments dispensing medicines i. Drugstores shall make available upon the PWD’s request, a generic menu card and shall issue official receipt for drugs and medicines, which states the usual prices and the discounted prices and VAT exemption of the drug or medicine. ii. During operating hours, all licensed establishments which dispense medicines shall be prohibited from scheduling or limiting the time of the PWDs to avail the discounts. d. Health Care Professionals shall: i. Inscribed his/her name and PRC number in the request for diagnostic and laboratory tests, and prescription; ii. Ensure that prescriptions made are for the exclusive use of the PWD to curb abuse of availing discounts for use of non-PWD citizens; iii. Inform the PWD of the usual fees for the services required; iv. Provide an official receipt for the rendered professional services to the PWD that states the usual fees and the discounted fees and VAT exemption. Mechanism of Endorsement of Complaints All complaints on non-compliance with the 20% discount and VAT exemption shall be lodged with the NCDA and/or to the respective LGU-PDAO where the purchase was made or where the PWD resides, whichever is convenient for the PWD in accordance with Section 15 of Rule VI of the IRR of RA 10754. VII. SEPARATIVELY CLAUSE/REPEALING CLAUSE This Order repeals DOH Administrative Order (AO) 2009-0011. All other issuances that are inconsistent herewith are hereby revised or modified. If any portion or provision of this Order is declared void or unconstitutional, the remaining portions or provisions thereof shall not be affected by such declaration. VIII. EFFECTIVITY This Order shall take effect immediately after its publication in two (2) newspapers of general circulation. (Original Signed) PAULYN JEAN B. ROSELL-UBIAL, MD, MPH, CESO II Secretary of Health ANNEX A – Definition of Terms As adopted from the Implementing Rules and Regulations of RA 7277, RA 9442, and RA 10754 ASSISTIVE DEVICES – any device that is designed, made, or adapted to assist a person to perform a particular task or activity for daily living. CHILD WITH DISABILITY shall refer to persons below eighteen (18) years of age who have disabilities or those over but with mental capacity as that of a child and are unable to fully take care of themselves or protect themselves because of intellectual impairment, hearing impairments including deafness, speech or language impairments, visual impairments including blindness,