Accessibility means that the social protection programs are easily attainable,
understandable and affordable, irrespective of age, disability, ethnicity, geographical
location or other factors. The state should ensure the participation of the
beneficiaries and their right to receive information regarding programs and
initiatives. They should actively pursue removing bureaucratic obstacles in the
enjoyment of the right to social security, such as complex forms or requirements that
are much harder to obtain for marginalized groups such as birth certificates for
indigenous peoples. General Comment 1918 states the following elements of
accessibility: Coverage; Eligibility; Affordability; Participation and Information; and
Physical Access.19
Adaptability means that the social protection program should be
constructed in ways that recognize and accommodate the local context. For example,
outreach and information about a program should be adapted to reach the most
vulnerable segments of society, who may be illiterate, by using channels such as
radio, and be available in languages used by minority and indigenous groups. 20
Acceptability refers to sensitizing a social protection program toward the
multiple forms of discrimination that might arise at the intersection of sex, race,
gender, class, ethnicity, disability, civil, political, social, or other status and
backgrounds21 that has the intention or effect of nullifying or impairing the equal
enjoyment or exercise of the right to social security.
Adequacy describes the minimum levels of the amount and duration of the
assistance, for the beneficiary to realize his or her rights to an adequate standard of
living and a dignified life. Recommendation 202 22 from the International Labour
Organization (ILO) provides guidance in building comprehensive social security
18 Ibid. Par 23.
19 Benefits must be provided in a timely manner and beneficiaries must have physical access to receive
benefits and information.
20 Par 1. “Standards of Accessibility, Adaptability, and Acceptability” Available from http://socialprotectionhumanrights.org/framework/principles/standards-of-accessibility-adaptability-and-acceptability/ (3 June 2019)
21 Ibid. Par 5.
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