3.13 Where appropriate, promote human rights education through public or media campaigns, to be undertaken individually as well as jointly; 3.14 Develop relations with the media, particularly the state-owned media in some countries, to promote informed coverage of human rights issues; 3.15 Facilitate joint participation in public meetings, conferences and media events; 3.16 Establish mutual links on internet websites; 3.17 Develop joint or separate approaches to technical assistance and potential funding agencies, including OHCHR and UNDP, with proposals for human rights education programs; 3.18 Cooperate in using reports of national human rights institutions, NGOs, the United Nations human rights mechanisms and treaty monitoring bodies as tools for increasing public awareness and pursuing specific issues; 4 Complaints and Investigations 4.1 Agreed that it was vital that national institutions should have their own independent investigations capacity; 4.2 Arrange information sessions at which NGOs and national institutions would inform each other better about their complaints and investigations systems, to discuss trends, to improve mechanisms, to take into account international materials and to avoid duplication; 4.3 Facilitate public awareness of national institution complaints and investigations systems. This could include the preparation of relevant materials, such as a manual, as well as non-written materials targeted at people who are illiterate. Special attention should be given to vulnerable groups; 4.5 Consider joint action aimed at promoting changes to national institutions investigatory mandates where those mandates are too narrow or otherwise unsatisfactory in the investigations area; 4.6 Facilitate transmission of information from NGOs to national institutions and vice versa on specific cases, where appropriate; 4.7 Facilitate cooperation at the local level between NGOs and national institutions when inquiring into specific cases; 4.8 Develop transparent and inclusive mechanisms whereby NGOs could be involved in the investigation process;

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